Happiness guaranteed.

We specialize in smiles. If there’s anything we can do to help, please let us know! Here’s the skinny on orders, shipping, paper, and more!

Happiness Guarantee

Sometimes when you see items on the web, you're not sure what they will look like in person. We understand and to protect you, we've implemented the Happiness Guarantee. Simply put, our Happiness Guarantee means that if you're not happy with the quality of an item, we'll get you something you love. Just email us at service@expressionery.com, contact us via Chat, or call us at 1-866-521-6211, Monday through Friday, 8:00 am to 8:00 pm CST. Se habla Espanol. Horas: Lunes - Viernes 8:00 a.m. - 8:00 p.m. CST

Shipping

The default shipping method for all orders is Standard, which may include a variety of surface delivery methods. All orders of $50 or more ship free via Standard. When possible, orders will be packaged to ship together (bundled), unless products are delivered from a partner manufacturer. Regardless of the number of facilities the package(s) ships from, there is one single shipping charge per ship-to address. If more than one ship-to address is requested, each subsequent address will incur a separate shipping charge.

Expedited shipping options, 2-day and overnight, are available as an upgrade. Selecting Expedited shipping will not move an order to the front of the production queue; all production times remain the same as those quoted. The estimated delivery time noted in the checkout is inclusive of production timeframes.

Personalized Stationery

Delivery Option Avg. Production Time Carrier Delivery Time Total Est. Delivery
Standard Ground 2 business days 6 business days 8 business days
Expedited (2 Day) 2 business days 2 business days 4 business days
Rush (Overnight) 2 business days 1 business days 3 business days
PO Box, APO/FPO and U.S. Terr. 2 business days 6 business days 8 business days
International* 2 business days 10 business days 12 business days

Designer Custom Stamps and Stamping Accessories

Delivery Option Avg. Production Time Carrier Delivery Time Total Est. Delivery
Standard Ground 10 business days 6 business day 16 business days
Expedited (2 Day) 10 business days 2 business days 12 business days
Rush (Overnight) 10 business days 1 business days 11 business days
PO Box, APO/FPO and U.S. Terr. 10 business days 6 business days 16 business days
International* 10 business days 10 business days 20 business days

* International Shipping not available for embossed stationery, Hello Kitty® or Disney products

Paper Stocks & Type Sizes

Expressionery.com folded notes are printed on 65# and 100# paper stock. Flat cards are printed on 80# and 100# stock. Invitations and announcements are printed on 12pt glossy paper stock. Card and note orders include a set of envelopes unless noted. Most social stationery items are printed with a size 16pt or 18 pt type. Invitations/Announcements and Social Calling cards allow you to set the font size to your liking. Label, embosser and stamp personalization font size varies by product and the number of personalization lines submitted.

Paper, pounds and points? What does it mean?

Paper is measured in two ways, weight in pounds (labeled “#”) and thickness in points (”pt”).

Pound weight is the weight of 500 sheets of full-size card stock or paper stock. Standard printer paper is sold in 500-sheet packages called “reams”, trimmed down to letter size (8.5”x11“) and is usually labeled 20#, the equivalent of 20 pounds per 500 sheets of 17" x 22".

Paper measured in points gives the thickness of a single sheet in thousands of an inch; for example, 12pt stock is 0.012” thick.

So how do you compare weight and thickness? Here’s a table of equivalent weights for paper:

Paper Weight per 500 sheets pound Thickness per sheet
Printer Paper (Bond) 20 lbs / 17” x 22&rdquo 20# 3.8pt .0038” .097mm
Folded Notes (65#) 65 lbs / 20" x 26" 65# 8pt .008” .198mm
Flat Cards (80#) 80 lbs / 20" x 26" 80# 9.5pt .0092” .234mm
Folded Notes (100#) 100 lbs / 20" x 26" 100# 12pt .012” .289mm
Flat Cards (100#) 100 lbs / 20" x 26" 100# 12pt .012” .289mm
Invitations (glossy) 92 lbs / 20" x 26" 92# 12pt .012” .3mm
Stationery (16pt) 180 lbs / 25.5" x 30.5" 180# 16pt .016” .4mm
Stationery (18pt) 220 lbs / 25.5" x 30.5" 220# 18pt .0175” .445mm

Returns

If you have received your order and it is damaged or defective in any way, please let us know and we will replace or refund your purchase immediately.

Payment

We accept Visa, MasterCard, Discover and American Express, utilizing the VeriSign Secure Site service. One of the most recognized symbols of trust on the Web. Your credit card will be charged at the order confirmation stage of the online ordering process. Entering your payment and shipping information and clicking "Buy Now" will automatically charge your credit card account.

Federal law requires that Expressionery collect sales tax on all orders being shipped to addresses within the U.S. Tax is calculated based on the order destination ZIP code.

Order Status

View the status of your order by using our Order Status page. You will be asked to provide the order number and the email address used at the time the order was placed. If you need further assistance, you can Chat with us, visit the Contact Us page, or call us at 1-866-521-6211, Monday through Friday, 8:00 am to 8:00 pm CST.

Changes to an Order

Our goal is to get your products to you as quickly as possible, and your order will be queued for production immediately after being placed on our website. Once an order is placed, we cannot recall it for changes or cancellations. If you know there is an error or change that must be made to your product, a customer service representative may be able to issue a replacement order when you contact us. If the product is eligible for replacement (including items such as folded notes, memo pads, labels, calendars and bookmarks), you may be issued a replacement product at 50% off the retail price. If the product is not eligible for replacement (including items such as melamine products, invitations, social calling cards and photo stationery), you will be issued a full refund, at which time you may reorder the product with corrections through our website.

Customization Policy and Terms of Purchase

You agree that any information you provide to expressionery.com is truthful and accurate, and complete including the name or identity of the sender of any product. You agree to not use expressionery.com to upload, post, e-mail, send, or initiate the sending by printed card, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable or that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party. You represent and warrant that you own or otherwise control all of the rights to any content you submit to expressionery.com, including but not limited to the sending, creating, printing or delivery of personalized content or products; that the content is accurate; that use of the content you supply does not violate these terms of use and will not cause injury to any person or entity and that you will indemnify expressionery.com for all claims resulting from any content you supply. By submitting content to expressionery.com through web-based functions, you grant or warrant that the owner of rights in such content has expressly granted the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content (in whole or part), and the names and likeness of any persons identifiable therein, worldwide and/or to incorporate it in other works in any form, media or technology now known or later developed for the full term of any rights that may exist in such content, provided however, that for content provided to expressionery.com solely for the purpose of incorporating such content into a product or service ordered by you, you grant such rights to expressionery.com for the sole purpose of delivering products and services.

You acknowledge that expressionery.com is not obligated to prescreen content submitted by users, but that expressionery.com shall have the right (but not the obligation) in its sole discretion to refuse, move or remove any content that is made available via expressionery.com or to refuse to accept content for use in any products or services offered on or through expressionery.com by any user that violates these terms of service or is otherwise objectionable in expressionery.com's sole judgment.  Expressionery.com may request that a user submit evidence of their ownership of or right to use and reproduce any copyright, trademark or likeness arising from user's submission of content.  If, upon such request, expressionery.com does not receive information it deems sufficient to evidence such rights, expressionery.com reserves the right to (i) suspend the shipping of an order or service relating to such content, and/or (ii) share the content and information regarding the member with governmental organizations, law enforcement authorities or other third parties.

You also acknowledge and agree that expressionery.com may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these terms of service; (c) respond to claims that any content violates laws or the rights of third parties; or (d) protect the rights, property or personal safety of expressionery.com, its users and the public.