Frequently Asked Questions

Sales Tax

Federal law requires that tax be collected on all orders being shipped to addresses within the U.S.

Customization Policy

We reserve the right to refuse to print or produce any customized features on products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

Placing an Order

Ordering online is fast, easy and secure:

  1. Select a design to begin creating a personalized product.
  2. Instantly view your design with our live preview.
  3. If you are not satisfied with the options selected, experiment with other type styles, ink color, and line placement.
  4. Change your personalization and preview again.
  5. When you have completed the personalization and preview process, approve and add to your shopping cart.
  6. Place your order.

Once you complete your order, we will automatically offer you a printable receipt and send an order confirmation to your email address.

Payment

We accept Visa, MasterCard, Discover and American Express, utilizing the VeriSign Secure Site service, one of the most recognized symbols of trust on the Web. Your credit card will be authorized at the order confirmation stage of the online ordering process.

Is my credit card information safe?

Yes. We use a Secure Socket Layer (SSL) connection on the pages where you record personal and payment information. Look for the lock at the bottom of your browser to indicate a secure connection.

Service, Returns and Cancellations

Service

Our dedicated staff of member service representatives are available to assist you in the ordering process every step of the way. Call one of our representatives at 1-800-238-6349 Monday through Friday 9:00am to 6:00pm CST.

Returns

If you have received your order and it is damaged or defective in any way, please let us know and we will replace it immediately. If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge. We believe in our products and back them up with our 100% Satisfaction Guarantee. If you are not completely satisfied with your order, call us for a full refund at 1-800-238-6349.

Cancellation Policy

All online orders are submitted to production immediately to provide the timeliest service possible. Therefore, orders cannot be canceled after they are submitted. Please call 1-800-238-6349 and speak with a representative for further assistance.

Live Chat

Monday-Friday: 9:00am-6:00pm (CST)

Saturday-Sunday: Closed

Address

iPrint.com
PO Box 351230
New Braunfels, TX 78135

Phone/Fax

Phone: 1-800-238-6349

Fax: 1-800-952-1052

Customer Service Hours

Monday-Friday: 9am-6pm (CST)

Saturday-Sunday: Closed